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Questions and answers
Questions and answers
We have collected the most popular questions and answers to them.
If you do not find the information you are interested in, just write to us, we will contact you promptly!
You are supposed to choose the tour you like. Use filters or menu items, if it’s necessary. Then click the "Buy tickets" button, choose the available date and time of the tour. If the tickets are with an open date or the tour is going to be held only once, proceed straight to the selection of the number of tickets. After selecting the quantity, click the "Buy" button, enter your bank card details, your full name, as well as the email address to which the tickets will be sent. Click the "Pay" button and you will receive the tickets within 15 minutes!
The tickets come in PDF format to the email address, specified at the stage of payment for the tour. The most popular app for opening files of this format is Adobe Acrobat Reader. If the files do not open, install the app or any equivalent.
Attention! Check whether you have specified the e-mail address correctly!
Attention! Check whether you have specified the e-mail address correctly!
The tickets are issued within the “intickets” platform and “Teplohod.info”. The system provides the issuance and activation of tickets for administrators on ships, payments are processed by the processing center. All payments are protected.
We accept paying by all bank cards of the international payment systems VISA, MasterCard (including Maestro) and the national payment system "Mir".
In addition, we have enabled e-payments (Apple, Google, Samsung). These payment methods will be available from the corresponding devices (Android, Apple/Mac, Samsung) on the payment gateway page, after entering the data for sending the ticket. (after the 3 stage)
In addition, we have enabled e-payments (Apple, Google, Samsung). These payment methods will be available from the corresponding devices (Android, Apple/Mac, Samsung) on the payment gateway page, after entering the data for sending the ticket. (after the 3 stage)
All prices on the website are for one person. There are exceptions when group tickets are sold at a discount (it is prescribed in the price list on the page of a particular tour)
The matter is that we are couponers and we provide the lowest prices for river tours. The most important thing is that we do not have any service fees on our website. All expenses are included in a fixed commission. That is why it is beneficial for shipowners to provide the cheapest prices for boat trips and stimulate electronic sales, gradually abandoning promoters
By buying the tickets at the piers, you additionally pay the salary costs of promoters, cashiers and administrators of piers, as well as rental of cash registers, advertising structures and promotional materials.
By buying the tickets at the piers, you additionally pay the salary costs of promoters, cashiers and administrators of piers, as well as rental of cash registers, advertising structures and promotional materials.
We are couponers and we provide you with the lowest prices for tours. That is why all the prices listed on our website already include all kinds of discounts.
You do not need to print e-tickets. You can present them directly from the screen of your smartphone or other gadget. The most important thing is that the QR code is scanned correctly, because that QR code is a confirmation of your trip.